Cancellation PolicyYou can visualize the quality level of our work ans services and be comfortable working with us. We conceive in helping our customers as much as possible, and, therefore, has a considerate cancellation policy. Under this policy: -
- Development services: In case of discontent from our services, clients have the liberty to cancel their projects.
- All requests regarding cancellation must be submitted to accounts and billing department.
- You may submit your cancellation requests by email, fax or direct mail or phone.
- The confirmation email acknowledged by accounts department will act as a proof of the cancellation of service.
- We also reserve the rights to cancel your account anytime without any notice and refund.
There may be some case when customer displeased due to many reasons. In case of any complaint, we take customer feedback very seriously and use it to improve constantly our quality of service. Rokku Streaming Media LLC.. strictly adhere different refund policy for its different services:-
- We will try our level best to offer quality services that match for our clients.
- If the client has any quarrel regarding our services, then on our mutual agreement we can refund their payment. Because we don’t believe in disputes, we believe in strong relationships.
- Taxes can not be refunded by us as they are deposited directly at the end of each month.
- We do not furnish any refund for the transaction charges, for any funds spent on allied services, for the services already delivered with the client satisfaction.
- In case the customer isn't satisfy with our services, they have 30 days period in which they can contact us at email@example.com and specify their concern and we'll refund their money with no questions asked.
Please read and make sure you fully understand our cancellation and refund policy prior to making a payment.